Get Help

Since we use Google Sign-In, there is no separate password for our apps. To secure your account, manage your Google account security at myaccount.google.com.

Open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.

Subscriptions are managed through your device's app store. On iOS, go to Settings → Your Name → Subscriptions. On Android, open Google Play Store → Menu → Subscriptions.

Refunds are handled by Apple (iOS) or Google (Android). Contact their support through the respective app store to request a refund according to their policies.

In Pairloom, go to Settings → Account → Delete Account. If you no longer have access to the app, use the public account deletion request page.

Try these steps: 1) Make sure you have the latest app version, 2) Restart your device, 3) Reinstall the app. If the issue persists, contact us with details about your device and when the crash occurs.